Information We Collect

The information we collect depends on how you interact with our store.

Information you provide

When you place an order, create an account, subscribe to updates, contact support, submit a review, or request a return, we may receive:

• Your name, email address, and phone number;
• Shipping and billing addresses;
• Order history, products selected, and pet-product preferences you share;
• Account information and customer-service correspondence;
• Return, refund, and claim details; and
• Other information you choose to provide.

Payment information

Payment providers available at checkout process the information needed to authorize your payment. We may receive payment status and limited transaction details, but we do not store complete card numbers or card security codes on our own servers.

Information collected automatically

When you use our website, we and our service providers may collect your IP address, approximate location, browser and device details, pages viewed, links selected, referring source, cart and checkout activity, visit times, and cookie or similar identifiers.

How We Use Information

We may use personal information to:

• Process payment, prepare orders, arrange delivery, and provide order updates;
• Answer product questions and manage returns, refunds, or replacements;
• Maintain customer accounts and shopping carts;
• Improve our pet-product selection, website, and customer experience;
• Send marketing communications when permitted;
• Measure website performance and advertising effectiveness;
• Detect fraud, protect our store, and resolve technical problems; and
• Maintain required records and meet legal obligations.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the purpose, such as fulfilling an order, complying with legal obligations, our legitimate interests, or your consent.

Cookies & Similar Technologies

Our store and its service providers may use cookies, pixels, local storage, and similar technologies. These help operate the cart and checkout, remember preferences, understand store performance, and, where enabled, measure or personalize advertising.

You can use your browser settings and any privacy or cookie controls displayed on our website. Disabling essential cookies may affect store functions. For information about Shopify-related cookies, see Shopify’s Cookie Policy.

When We Share Information

We may share information with parties that help us run our pet-products store, such as Shopify, payment processors, fraud-prevention providers, suppliers, fulfillment facilities, shipping carriers, customer-support systems, analytics providers, and advertising services that we enable.

We may also disclose information when required by law, to protect customers or our business, to investigate misuse, or as part of a business transfer. We do not provide complete payment-card credentials to advertising partners.

Shopify & Payment Providers

Our online store uses Shopify to provide storefront, checkout, security, and related ecommerce services. Depending on how you interact with the store, Shopify may process personal information under its own consumer privacy terms. You can read the Shopify Consumer Privacy Policy.

The payment method you choose at checkout may also be governed by that provider’s privacy notice.

Analytics & Advertising

If enabled on our store, analytics and advertising tools may collect information about visits, product views, cart activity, and purchases to help us understand performance and show relevant pet-product advertising.

Some disclosures through advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws, even when no money is exchanged. Where applicable, you may use the privacy controls shown on our website or contact us to request an opt-out.

Marketing Communications

If you subscribe or otherwise permit us to contact you, we may send pet-product news, store updates, and offers. You can unsubscribe using the link in a marketing email or by contacting service@furlivopets.com.

Opting out of marketing does not prevent necessary messages about your orders, payments, shipping, returns, or customer-support requests.

How Long We Keep Information

We retain information for as long as reasonably needed to fulfill orders, provide support, handle returns and disputes, prevent fraud, maintain business records, and meet legal or tax requirements. The period varies by the type of information and the reason we hold it. When no longer needed, information may be deleted, anonymized, or securely disposed of.

Information Security

We use reasonable organizational and technical measures intended to protect personal information, including controlled access and services designed for secure online checkout. No online system can be guaranteed completely secure.

International Processing

Our company is located in China, and the providers supporting our online store may process information in other countries. Privacy laws can differ between locations. Where required, we use applicable measures for international transfers of personal information.

Your Privacy Rights

Depending on your location and applicable law, you may be able to request access to your information, correction of inaccurate details, deletion, a portable copy, restriction of certain uses, withdrawal of consent, or an opt-out of certain advertising-related disclosures.

Email service@furlivopets.com with the subject line “Privacy Request” and describe what you need. We may ask for information necessary to verify your identity before completing a request. Some information may need to be retained for transactions, security, disputes, or legal compliance.

If applicable, you may also have the right to appeal a decision or contact a relevant data-protection authority.

Additional Regional Disclosures

Customers in the European Economic Area, United Kingdom, and certain U.S. states may have additional rights under their local privacy laws. These may include rights relating to access, correction, deletion, objection, portability, and opting out of certain sales, sharing, or targeted advertising.

Where the law requires us to recognize an applicable browser-based opt-out preference signal, we will treat it as a request for the browser or device sending that signal. You can also contact us directly using the email above. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Information

Our store sells products for animals and is intended for adults shopping for their pets. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please email service@furlivopets.com so we can review the matter.

External Websites

Our website may link to independent services. Their privacy practices are governed by their own notices. Please review those notices before providing information directly to a third party.

Changes to This Policy

We may update this policy when our services, technology, or legal obligations change. The revised version will be posted here with an updated date. We will provide any additional notice required by applicable law.