Company Details
Furlivopets™ is owned and operated by Hangzhou Ledu Network Technology Co., Ltd.
Shipping Policy
We want ordering pet essentials to feel straightforward and dependable. Here is how we prepare, ship, and track your order, plus what to do if delivery does not go as planned.
Order preparation
Orders are confirmed, inspected, and securely packaged before leaving the fulfillment facility. Standard processing takes 2–4 business days. During busy periods or public holidays, it may take up to 5 business days. Business days exclude weekends and recognized public holidays.
We will send a shipment confirmation email after dispatch. If we cannot ship within the stated processing period, we will contact you with an updated timeframe and available options, including cancellation and a refund where applicable.
A simple flat shipping rate
$5.99 per order
The flat shipping fee applies regardless of delivery destination or number of products purchased.
Checkout clarity
Any available shipping discount or promotion will appear at checkout before payment is completed.
Expected transit times
Products may ship from different fulfillment locations based on availability and destination. The estimates below start after processing and dispatch.
| Delivery region | Estimated transit time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom & Australia | 11–16 business days |
| Other international destinations | 15–20 business days |
Tracking your shipment
We send tracking information to the email address supplied at checkout when it becomes available. Carrier updates may take 1–3 business days after the shipping notification to appear. A temporary pause in tracking does not necessarily mean the parcel has stopped moving.
Items from the same order may travel in separate packages with different tracking numbers.
Check your shipping address
Please review the recipient name, street address, apartment or unit number, city, postal code, and phone number before ordering. An incorrect or incomplete address may cause delay, failed delivery, or extra reshipping costs.
If tracking shows delivery to the address entered at checkout but the package cannot be found, contact us so we can review the carrier's delivery information. Any refund or replacement will be assessed according to the circumstances and applicable consumer rights.
Address changes & cancellations
Email service@furlivopets.com within 12 hours of ordering to request an address correction or cancellation. Include your order number and the email used at checkout. We will try to help, but changes are not guaranteed.
Customs, duties & taxes
International shipments may be sent on a Delivered Duty Unpaid (DDU) basis. Unless checkout expressly states otherwise, import duties, taxes, brokerage fees, and customs charges are not included in the product price or $5.99 shipping charge and are the recipient's responsibility.
Customs decisions are made by local authorities and may extend the delivery period. We cannot control or reimburse charges collected by government agencies or local carriers.
Delayed shipments
If your package has not arrived within the estimated transit period, these steps can help locate it:
- Review the latest tracking information.
- Check with household members, neighbors, or building management.
- Ask the local carrier for delivery details.
- Email our team with your order and tracking numbers if you still need help.
If shipment itself is delayed beyond the stated dispatch period, we will provide the notice and options described in the Order Preparation section.
Lost or damaged packages
Lost in transit
If the carrier confirms a package is lost in transit, send us your order details. After reviewing the confirmation, we will arrange a replacement at no additional charge or another appropriate remedy. A parcel marked delivered may require further carrier investigation.
Arrived damaged
Contact us within 72 hours of delivery with your order number, description, and clear photos of the product, outer packaging, and shipping label. Keep the item and packaging until the claim is resolved. We will review the evidence and provide an appropriate solution, which may include a complimentary replacement.
Refused or unclaimed deliveries
A refused or unclaimed parcel may be returned to the sender. Original shipping charges, return transportation, customs charges, and other carrier costs may be deducted from an eligible refund to the extent permitted by applicable law. Please monitor tracking and respond to delivery notices promptly.
Questions about your delivery?
Contact Furlivopets™ customer care with your order number and checkout email. Support hours are 8:00 AM – 10:00 PM, China Standard Time (UTC+8).
Hangzhou Ledu Network Technology Co., Ltd.
Room 208-1, Xianlin Fuzuo, No. 60 Zhongshan North Road, Wulin Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China
Thank you for choosing Furlivopets™ for the pets who make every day brighter.